Selling On Konga MarketPlace.
One of the most frequent questions I get from people that wants to sign up and sell on Konga is how their payment process works. To help you understand the Konga payment process, I have shared some useful and simple step by step guidelines:
- When an order
![]()
is updated to ‘Shipped’, the value of the item less commission![]()
is updated to ‘Balance Pending’. This order![]()
value remains here until the order![]()
is updated to delivered, cancelled or placed on arbitration![]()
. - When an order is updated to ‘Delivered’, the value of the item less commission
![]()
moves from Balance Pending to ‘Escrow’ (Balance Payable![]()
). This value remains in Escrow until the return![]()
policy elapses( return![]()
policy can either be 0 days or 7 days).
- Once your return policy elapses, the value of the item less commission
![]()
moves from your escrow to your Konga Wallet. If you do not offer a return policy, funds are placed in escrow for 72 hours then moved to your wallet after 72 hours.
- Funds
![]()
credited into your wallet remain there until a payout is initiated by you.
- All Payout requests are processed within 72 hours.
MUST READ: How To Increase Your Sales On Konga.
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